3000 workers from Andrew Carnegie's Homestead Steel Mill went on strike for better wages and working conditions.Instead of trying to come to a mutually beneficial agreement, management choose to hire a private army to quell the strike.
When an obstructive company cross the ethical or legal line that separates acceptable from unacceptable practices, their typical response is to deny or avoid accepting responsibility for their actions by blocking any attempts to point out the company's lack of social responsibility to defend its economic priorities.
Conflict Transformation wishes to take that energy and transform it from being destructive to being constructive.
Collaboration involves an attempt to work with the other person to find a win-win solution to the problem in hand - the one that most satisfies the concerns of both parties.
People who engage in this behavior do not know how to resolve conflict or continue in meaningful relationships after conflict occurs. This "social desirability bias" reduced the reliability of the established assessment methods.
It is essential that people feel that their identity is heard and respected, and as a result, relationships will deepen and grow.